Jan
19

Call Center Management: Get Customer Service Right on Social in 2017

Call center management is tasked with finding news ways to deliver better care to customers. In 2017, that means being present and active on social media channels.

Jan
18

The Expanding Contact Center Needs to Ensure its Core is Strong

It’s vital that the contact center be anchored in powerful core technologies that can help it share information and collaborate, manage the workforce and act as a liaison with departments such as marketing and sales. As data from all these sources pour in, contact center management must ensure the organization has the right analytics technologies to make sense of it all.

Jan
11

Are You Providing Consistency in the Customer Experience?

While it’s call center management’s responsibility to ensure an excellent customer experience, it can’t just happen once. It has to be consistently excellent.

Jan
10

Call Center Management Must Train for Social Channels

Call center managers have a unique task of ensuring agents are always delivering quality care. It’s more important than ever to train agents for social channels to avoid poor company image.

Jan
9

Call Centers: What’s New in 2017?

Call centers have increasing pressures, even in 2017, to deliver optimal customer care, but so many don’t even know where to begin. Take a look at some of the trends you can expect in 2017.

Jan
8

Call Centers: What’s New in 2017?

Call centers have increasing pressures, even in 2017, to deliver optimal customer care, but so many don’t even know where to begin. Take a look at some of the trends you can expect in 2017.

Jan
7

Call Centers: What’s New in 2017?

Call centers have increasing pressures, even in 2017, to deliver optimal customer care, but so many don’t even know where to begin. Take a look at some of the trends you can expect in 2017.

Jan
6

Call Centers: What’s New in 2017?

Call centers have increasing pressures, even in 2017, to deliver optimal customer care, but so many don’t even know where to begin. Take a look at some of the trends you can expect in 2017.

Jan
5

Call Centers: What’s New in 2017?

Call centers have increasing pressures, even in 2017, to deliver optimal customer care, but so many don’t even know where to begin. Take a look at some of the trends you can expect in 2017.

Jan
4

Call Centers: What’s New in 2017?

Call centers have increasing pressures, even in 2017, to deliver optimal customer care, but so many don’t even know where to begin. Take a look at some of the trends you can expect in 2017.